Get in Touch

You can reach our premium concierge team by phone at +61 3 9000 1234 (Monday-Friday, 9:00 AM - 6:00 PM AEST), via email at support@BlueGumHorizon.com, or by submitting the contact form above. We aim to respond to all inquiries within 24 hours.

Our concierge team strives to respond to all email and form inquiries within 24 hours during business days. Phone inquiries receive immediate assistance during operating hours. Urgent matters related to account security or prize claims are prioritized and addressed as quickly as possible.

Absolutely! Our concierge team specializes in personalized lottery recommendations based on your preferences, budget, and gaming style. Contact us via phone or email, and we'll guide you through our curated lottery selection with detailed information about jackpots, odds, and draw schedules.

We take responsible gaming very seriously. Visit our Responsible Play page for comprehensive resources, self-assessment tools, and contact information for professional support services. You can also contact our team directly at support@BlueGumHorizon.com for confidential assistance with setting limits or accessing help resources.

For general inquiries, we only require your name, email address, and a description of your question or concern. For account-specific issues, please provide your account details (never include passwords). All information is handled in accordance with our Privacy Policy and used solely to provide you with personalized support.

Currently, our primary support language is English. However, we're committed to serving all Australian lottery enthusiasts and are working to expand our multilingual support capabilities. For assistance in other languages, please contact us and we'll do our best to accommodate your needs.