Privacy Policy
We are committed to protecting your personal information and respecting your privacy rights. This policy explains how we collect, use, store, and safeguard your data when you use our lottery services.
Last Updated: January 15, 2025
Introduction
This Privacy Policy describes how BlueGumHorizon.com ("we," "us," or "our") collects, uses, discloses, and protects information about you when you access or use our lottery concierge services, website, mobile applications, and related services (collectively, the "Services").
Data Protection
Your personal information is protected with industry-leading security measures and encryption.
Transparency
Clear disclosure of what data we collect, how we use it, and who we share it with.
Your Rights
Full control over your personal data with the right to access, correct, or delete your information.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services. This policy may change from time to time, and your continued use of the Services after we make changes constitutes acceptance of those changes.
Information We Collect
We collect several types of information from and about users of our Services to provide and improve our lottery concierge experience.
Personal Identification Information
Information that identifies you as an individual, required for account creation and lottery participation:
- Full name, date of birth, and gender
- Email address and phone number
- Residential address and postal code
- Government-issued identification documents (for age verification)
Payment and Financial Information
Financial data necessary for processing lottery ticket purchases and prize payments:
- Credit/debit card information (processed securely through third-party payment processors)
- Bank account details for prize disbursements
- Billing address and transaction history
- Tax identification numbers (for prize winners as required by law)
Lottery Account and Activity Data
Information about your lottery participation and account usage:
- Lottery ticket purchases, numbers selected, and draw participation
- Winning history, prize claims, and payment records
- Account preferences, membership tier, and loyalty points
- Communication preferences and notification settings
Technical and Usage Information
Automatically collected data about your device and how you interact with our Services:
- Device information (type, model, operating system, browser)
- IP address, geolocation data, and timezone
- Website usage data (pages visited, time spent, navigation patterns)
- Cookies, pixels, and similar tracking technologies (see Cookie Policy)
Communications and Feedback
Information you provide when interacting with our customer service or providing feedback:
- Customer support inquiries and correspondence
- Survey responses and feedback submissions
- Chat transcripts and call recordings
- Marketing subscription preferences and opt-out requests
How We Use Your Information
We use the information we collect for various purposes to provide, maintain, and improve our lottery services and ensure regulatory compliance.
Service Provision
Process lottery ticket purchases, manage your account, facilitate draws, and distribute prizes to winners.
Age Verification
Verify that all users are 18 years or older to comply with Australian lottery regulations and prevent underage gambling.
Payment Processing
Securely process payments for lottery tickets and disburse winnings to prize winners through verified payment channels.
Regulatory Compliance
Comply with legal obligations, including reporting requirements for large prize winners and anti-money laundering regulations.
Communication
Send transactional notifications, winning alerts, account updates, and marketing communications (with your consent).
Service Improvement
Analyze usage patterns, conduct research, and enhance our website, mobile apps, and overall user experience.
Security and Fraud Prevention
Detect and prevent fraudulent activities, unauthorized access, and security threats to protect your account and data.
Customer Support
Provide responsive customer service, resolve inquiries, handle complaints, and improve support quality.
Personalization
Customize your experience based on preferences, provide tailored lottery recommendations, and enhance engagement.
Legal Obligations
Fulfill legal requirements, respond to lawful requests from authorities, and protect our rights and interests.
Winner Information and Prize Handling
As a lottery service provider, we collect and process specific information related to prize winners as required by Australian lottery regulations.
Prize Winner Data Collection
When you win a lottery prize, we are legally required to collect additional information for regulatory compliance and tax purposes:
- Tax File Number (TFN): Required for prizes over certain thresholds as mandated by Australian tax law
- Banking Details: Account information verified for secure prize disbursement
- Identity Verification: Additional ID documents to confirm winner identity and prevent fraud
- Prize Claim Records: Documentation of prize amounts, claim dates, and payment methods
Regulatory Reporting Requirements
We are obligated to share winner information with regulatory authorities and tax agencies:
- Australian Taxation Office (ATO): Winner details for prizes exceeding statutory thresholds
- State Lottery Regulators: Compliance reporting on prize distribution and winner verification
- Financial Intelligence Units: Large prize transactions subject to anti-money laundering monitoring
Public Disclosure of Winners
Depending on the prize amount and lottery type, we may be required or permitted to publicly disclose winner information:
Consent-Based Disclosure: We will seek your explicit consent before publishing your name, photograph, or testimonial in marketing materials or media releases.
You have the right to remain anonymous where permitted by law. Major prize winners may have limited anonymity options depending on regulatory requirements.
Data Sharing and Disclosure
We may share your personal information with third parties under specific circumstances to provide our services and comply with legal obligations.
Third-Party Service Providers
We share information with trusted service providers who assist in operating our business:
- Payment Processors: Secure handling of financial transactions and prize disbursements
- Lottery Operators: Official lottery providers who facilitate draws and prize fulfillment
- Technology Partners: Hosting, cloud storage, analytics, and IT infrastructure providers
- Customer Support Services: Third-party platforms for chat, email, and phone support
- Marketing and Communications: Email service providers and analytics tools (with your consent)
Legal and Regulatory Authorities
We disclose information to comply with legal obligations and protect our rights:
- Government Agencies: Tax authorities, lottery regulators, and law enforcement when legally required
- Courts and Legal Processes: In response to subpoenas, court orders, or legal proceedings
- Fraud Prevention: Sharing with fraud detection services to protect against illegal activities
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your data.
Important Note
We never sell your personal information to third parties for their marketing purposes. All third-party service providers are contractually bound to protect your data and use it only for the specified purposes.
Data Security
We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Encryption
All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Sensitive data is encrypted at rest in our databases.
Secure Infrastructure
Our systems are hosted on secure servers with firewalls, intrusion detection, and regular security audits to maintain the highest protection standards.
Access Controls
Strict access controls limit data access to authorized personnel only. Multi-factor authentication and role-based permissions protect against unauthorized access.
Payment Security
Payment information is processed through PCI DSS compliant payment processors. We do not store complete credit card details on our servers.
Monitoring
Continuous monitoring systems detect and respond to potential security threats, suspicious activities, and unauthorized access attempts in real-time.
Staff Training
All employees receive regular security training and are bound by strict confidentiality agreements to protect customer information.
Security Notice: While we employ robust security measures, no system is completely secure. Please protect your account credentials and report any suspicious activity immediately to support@BlueGumHorizon.com.
Your Privacy Rights
You have important rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them.
Right to Access
You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used format within 30 days of your request.
Right to Correction
If your personal information is inaccurate or incomplete, you can request that we correct or update it. Access your account settings or contact customer support to make changes.
Right to Deletion
You can request deletion of your personal information, subject to legal retention requirements for lottery records, tax reporting, and fraud prevention. Some data must be retained for compliance purposes.
Right to Opt-Out
You can opt out of marketing communications at any time by clicking "unsubscribe" in emails or adjusting your communication preferences in your account settings. Transactional emails will continue.
Right to Data Portability
You can request a copy of your data in a portable format to transfer to another service provider where technically feasible.
Right to Object
You can object to certain data processing activities, including profiling and automated decision-making, where applicable under privacy laws.
Exercising Your Rights
To exercise any of these rights, please contact us at privacy@BlueGumHorizon.com or use the contact form on our website. We will respond to your request within 30 days.
Submit Privacy RequestCookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze website usage, and provide personalized content. For detailed information, please review our Cookie Policy.
Essential Cookies
Required for website functionality, security, and basic features. Cannot be disabled.
Analytics Cookies
Help us understand how visitors use our website to improve user experience and performance.
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness. Requires your consent.
Cookie Management
You can control cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may affect website functionality.
Manage Cookie PreferencesData Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations.
Account Information
Active account data is retained for the duration of your account. Upon account closure, personal information is deleted within 90 days unless retention is required for legal or regulatory purposes.
Transaction Records
Lottery ticket purchases, prize claims, and financial transactions are retained for 7 years to comply with Australian tax laws, accounting regulations, and anti-money laundering requirements.
Winner Information
Prize winner data, including tax file numbers and identity verification documents, is retained for 7 years as mandated by Australian lottery regulations and tax authorities.
Marketing Data
Marketing preferences and communication history are retained until you opt out or for 3 years after your last interaction with our Services, whichever is earlier.
Technical Data
Website usage data, cookies, and analytics information are typically retained for 26 months or as specified in our Cookie Policy.
Additional Privacy Matters
Children's Privacy
Our Services are strictly for individuals 18 years and older. We do not knowingly collect personal information from anyone under 18. If you believe we have collected information from a minor, please contact us immediately.
18+ Only: Age verification is mandatory for all users
International Data Transfers
Your information may be transferred to and processed in countries outside Australia where our service providers operate. We ensure appropriate safeguards are in place through data processing agreements and privacy frameworks.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated through:
- Email notification to registered users
- Prominent notice on our website
- Updated "Last Updated" date at the top of this page
Continued use of our Services after changes become effective constitutes acceptance of the revised Privacy Policy.
Third-Party Links
Our website may contain links to third-party websites, including official lottery operator sites and partner services. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.
Australian Privacy Law Compliance
This Privacy Policy is designed to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). If you have concerns about our privacy practices, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team.
Postal Address
Privacy Officer
BlueGumHorizon.com
Victoria, Australia
Privacy Complaint Process
If you believe we have breached your privacy rights, please submit a formal complaint to our Privacy Officer. We will investigate and respond within 30 days. If you are not satisfied with our response, you may escalate to the Office of the Australian Information Commissioner.
Submit Privacy ComplaintYour Privacy Is Our Priority
We are committed to protecting your personal information and respecting your privacy rights. If you have any questions or concerns about our privacy practices, our team is here to help.