Terms of Service

Welcome to BlueGumHorizon.com, operated by BlueGumHorizon.com ("we," "us," "our"). These Terms of Service ("Terms") constitute a legally binding agreement between you and BlueGumHorizon.com regarding your access to and use of our lottery concierge services, including our website, mobile applications, and related services (collectively, the "Services").

By accessing, browsing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Services.

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a revised "Last Updated" date. Your continued use of the Services after such modifications constitutes your acceptance of the updated Terms.

2.1 Age Requirement

2.2 Geographic Restrictions

Our Services are available exclusively to residents of Australia. You must be physically located in Australia at the time of ticket purchase. You represent and warrant that:

• You are a legal resident of Australia
• You are accessing the Services from within Australian territory
• You are not prohibited by law from participating in lottery activities
• Your participation does not violate any applicable local, state, or federal regulations

2.3 Legal Capacity

You represent that you have the legal capacity to enter into binding contracts and that you are not subject to any legal restrictions that would prohibit you from participating in lottery services.

3.1 Account Creation

To access certain features of our Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your account credentials
• Notify us immediately of any unauthorized account access
• Accept responsibility for all activities conducted through your account

3.2 Account Verification

We reserve the right to verify your identity and eligibility at any time. You agree to provide all requested documentation, including but not limited to government-issued identification, proof of address, and proof of payment method ownership. Failure to provide verification documents may result in account suspension or termination.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You must not share your account credentials with any third party. We are not liable for any losses resulting from unauthorized use of your account.

3.4 One Account Per Person

You may maintain only one account. Creating multiple accounts to circumvent restrictions, manipulate promotions, or for any other purpose is strictly prohibited and may result in termination of all accounts and forfeiture of any winnings.

4.1 Ticket Purchase Process

When purchasing lottery tickets through our Services:

• All transactions are final once confirmed and cannot be cancelled or refunded
• You must review your ticket selections before completing purchase
• Confirmation of purchase will be provided via email and account dashboard
• Tickets are valid only for the specified draw date
• You are responsible for ensuring sufficient funds are available for purchase

4.2 Official Game Rules

All lottery games are subject to the official rules established by the respective lottery operators. You agree to be bound by these official rules, which govern game mechanics, winning combinations, prize structures, and draw procedures. In the event of any conflict between these Terms and official game rules, the official game rules shall prevail.

4.3 Winning Odds and Prizes

Winning odds and prize amounts are determined by official lottery regulations and are clearly displayed for each game. We provide this information for reference purposes only and make no guarantees regarding your likelihood of winning. Past results do not influence future outcomes.

4.4 System Errors and Disputes

In the event of technical errors, system malfunctions, or discrepancies in ticket information, we reserve the right to void affected tickets and issue refunds. You must notify us of any discrepancies within 24 hours of ticket purchase.

5.1 Prize Notification

Winners will be notified via email and through their account dashboard. It is your responsibility to maintain current contact information and regularly check your account. We are not responsible for notification failures due to incorrect contact information, spam filters, or other communication issues.

5.2 Prize Claim Procedures

To claim prizes, you must:

• Respond to prize notification within the specified timeframe
• Complete all required verification procedures
• Provide valid identification and proof of ticket ownership
• Complete any necessary tax documentation
• Accept prizes in the form offered (cash, annuity, etc.)

5.3 Tax Obligations

Winners are solely responsible for all applicable taxes on prize winnings. We will withhold required taxes as mandated by Australian law and provide appropriate tax documentation. You agree to provide all necessary information for tax reporting purposes.

5.4 Publicity Requirements

By accepting a prize, you consent to the use of your name, city of residence, and winning information for promotional and publicity purposes without additional compensation, except where prohibited by law. We respect your privacy and will handle your information in accordance with our Privacy Policy.

5.5 Prize Payment Methods

Prizes will be paid via direct bank transfer, check, or other secure payment methods as determined by prize amount and applicable regulations. Processing times vary based on verification requirements and prize amount.

6.1 Payment Methods

We accept various payment methods including credit cards, debit cards, bank transfers, and approved digital payment services. All payments are processed through secure, encrypted payment gateways. You authorize us to charge your selected payment method for all ticket purchases and applicable fees.

6.2 Pricing and Fees

Ticket prices are displayed in Australian Dollars (AUD) and include all applicable service fees. Prices are subject to change without notice, but you will be shown the total cost before confirming any purchase. We reserve the right to implement transaction fees or service charges at our discretion.

6.3 Refund Policy

All ticket purchases are final and non-refundable, except in cases of:

• System errors resulting in incorrect ticket purchase
• Draw cancellation by the lottery operator
• Duplicate charges due to payment processing errors
• Service unavailability preventing ticket purchase completion

6.4 Payment Security

We implement industry-standard security measures to protect your payment information. However, you are responsible for maintaining the security of your payment methods and notifying us immediately of any unauthorized transactions.

7.1 Service Availability

We strive to maintain continuous service availability but do not guarantee uninterrupted or error-free operation. The Services are provided "as is" and "as available." We are not liable for service interruptions, system errors, technical failures, or any resulting losses.

7.2 Third-Party Lottery Operators

We act as an intermediary between you and third-party lottery operators. We are not responsible for the actions, decisions, or policies of these operators, including draw cancellations, rule changes, or prize payment delays. Your participation in lottery games is ultimately governed by the official rules of each lottery operator.

7.3 Disclaimer of Warranties

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will meet your requirements or that results will be accurate or reliable.

7.4 Limitation of Damages

We are committed to promoting responsible gaming practices. You acknowledge that:

• Lottery participation should be for entertainment purposes only
• You should only spend what you can afford to lose
• Winning is not guaranteed and odds are clearly disclosed
• You should not use lottery as a means to solve financial problems
• Help is available if gambling becomes problematic

You agree not to engage in any of the following prohibited activities:

Violation of these prohibitions may result in immediate account termination, forfeiture of winnings, and potential legal action.

10.1 Our Content

All content on the Services, including text, graphics, logos, images, software, and design elements, is the property of BlueGumHorizon.com or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

10.2 Trademarks

BlueGumHorizon.com, our logo, and all related names, designs, and slogans are trademarks of BlueGumHorizon.com. You may not use these trademarks without our prior written consent. Third-party lottery names and logos are the property of their respective owners.

10.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes. This license does not include any right to download, copy, or modify the Services or any portion thereof.

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Victoria for the resolution of any disputes.

11.2 Informal Resolution

Before initiating formal legal proceedings, you agree to attempt to resolve any dispute through good faith negotiations. Contact us at our legal contact information provided below to begin the informal resolution process.

11.3 Arbitration

Any disputes that cannot be resolved informally may be submitted to binding arbitration in accordance with Australian arbitration rules. The arbitration shall take place in Victoria, Australia, and shall be conducted in English.

11.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

12.1 Termination by You

You may terminate your account at any time by contacting our customer support. Upon termination, you must cease all use of the Services. Any outstanding ticket purchases remain valid until their respective draw dates.

12.2 Termination by Us

We reserve the right to suspend or terminate your account and access to the Services at any time, with or without cause, and with or without notice. Reasons for termination may include:

• Violation of these Terms
• Suspected fraudulent activity
• Provision of false or misleading information
• Failure to complete identity verification
• Breach of responsible gaming policies
• Extended account inactivity

12.3 Effect of Termination

Upon termination:

• Your right to access the Services immediately ceases
• Valid tickets remain active until their draw dates
• Unclaimed winnings may be forfeited if termination was due to Terms violation
• Account balance refunds are subject to verification procedures
• All licenses and rights granted to you are revoked

Our Services operate in full compliance with Australian lottery regulations and gaming laws. We are committed to maintaining the highest standards of regulatory compliance, including:

• Adherence to Victorian gambling legislation
• Compliance with national lottery operator requirements
• Implementation of responsible gaming measures
• Protection of player funds and personal information
• Regular audits and reporting to regulatory authorities
• Maintenance of proper licensing and permits

We reserve the right to modify our Services to ensure continued compliance with evolving regulations. Changes required by regulatory authorities will be implemented immediately and may supersede these Terms.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, including:

• Available lottery games and products
• Website features and functionality
• Pricing structures and service fees
• Payment methods and processing procedures
• Account features and limitations

We will provide reasonable notice of material changes when practical, but are not obligated to do so. Your continued use of the Services following any modifications constitutes acceptance of those changes.

15.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and BlueGumHorizon.com regarding the Services and supersede all prior agreements and understandings.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Invalid provisions shall be modified to the minimum extent necessary to make them valid and enforceable.

15.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver shall be effective unless made in writing and signed by our authorized representative.

15.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms to any affiliate or in connection with a merger, acquisition, or sale of assets without restriction.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or governmental actions.

If you have questions about these Terms of Service, please contact us:

These Terms of Service were last updated on January 15, 2025 and are effective immediately.